Reference

Legal terms for your slo1000 account

slo1000 Legal sets out how we handle account access, payment records, personal data and policy questions for Indonesia.

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slo1000 Legal terms for your slo1000 account
CONTACT THE POLICY TEAM

Three routes for Legal questions

A clear contact path helps when a Legal question touches your account or a payment record.

Account help Use the support contact route when a Legal term affects login, phone verification or…
Privacy request Ask us to access, correct or remove personal details through the policy contact route.
Payment record For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, provide the…
HOW WE HANDLE DATA

Six practical safeguards behind our policy

Legal is useful only when it matches what happens during an account request. We separate policy questions from game or wallet status checks, use account details to locate the correct record, and…

Account details

We use the details attached to your account to process access requests, respond to policy questions and connect a support case with the right record. Keep your phone and email current so we can ask the correct account-holder checks.

Cookie choices

Cookies may keep a session working between login and the lobby or remember a page preference on your device. You can manage cookies through your browser settings, although changing them may affect some site functions.

Login protection

Phone verification is part of the account access path. Never share a password or verification code with anyone contacting you. If a login message looks unfamiliar, stop and use our support route so we can check the account record.

Payment records

A wallet name such as DANA, OVO, GoPay or QRIS can appear beside a transaction reference. We use the reference to reconcile status, not to request your wallet password. Bank transfer and virtual account records follow the same account-matching approach.

Retention requests

Our policy contact route can explain the retention of account, security and transaction records. Where local law permits, you may request access or correction and ask whether a deletion request can apply to a particular data category.

Policy changes

When a Legal term changes, we update this page and identify the affected subject in plain language. Check the page before opening an account or submitting a data request, especially if your access depends on local law.

Answers about slo1000 Legal

These Legal answers cover the questions we expect you to ask before opening an account or sending a policy request. If your situation involves a specific payment reference, login message or data record, contact us with the relevant account details so we can check the individual case.

slo1000 Legal covers account access, personal data, cookies, security checks, transaction records and requests to contact us about those subjects. It also explains that access depends on local law and that a policy question may require an account-holder check before we make any change.

Access depends on local law. If you are in Indonesia, check the current Legal terms before opening an account and provide accurate account details. We may limit access when applicable rules require it or when we cannot confirm the information connected with the account.

Our records may show DANA, OVO, GoPay, QRIS, bank transfer or virtual account references so we can match a transaction with your account. We use the reference for status checks and support, and we do not need your wallet password to investigate it.

Use our policy contact route and state whether you want access to a copy, correction of a detail or another data request. Send the email connected with your account where possible. We may confirm your identity before releasing or changing personal information.

Retention can differ by data category and the rule that applies to the account or transaction. Contact us to ask about a particular record, such as a login detail or QRIS reference. Where local law permits, you can also ask whether deletion applies.

Read the relevant Legal wording first, then contact support with the exact term or message and your account email. Do not send a password or verification code. Our team can explain the applicable account step and check whether access depends on local law.

Use the privacy or account-help route and describe the concern without including secret credentials. Add the device type, approximate time and affected account email if safe to do so. We can route the case for a data, login or policy check.

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